Terms and Conditions

1. Copyright & Terms of Use

Copyright © 2015 Pennicott Wilderness Journeys Pty Ltd, ACN 114 449 348.

The following information applies to the Pennicott Wilderness Journeys website (https://www.pennicottjourneys.com.au) as well as the subsidiary websites for Bruny Island Cruises, Tasman Island Cruises, Bruny Island Traveller, Iron Pot Cruises and Tasmanian Seafood Seduction.

The website, its content, text, images and associated material is owned and copyrighted by Pennicott Wilderness Journeys. By accessing and using the website, you agree to be bound by these terms of use.  Pennicott Wilderness Journeys reserves the right to change these terms and conditions from time to time at its sole discretion.

You are permitted to view, copy, print and distribute the information contained in this website for personal, non-commercial purposes subject to your agreement that you will not modify the information or graphics and you will display the copyright notice on all information used from this site. 

Printing or distributing the information contained in this website for commercial purposes is strictly forbidden without prior written consent, which can be obtained by email marketing@pennicottjourneys.com.au.

This website may contain links to third party websites which are not under the control of Pennicott Wilderness Journeys. A link to another website should not be taken as our endorsement of the content as we are not responsible for the content of any third party websites. 

 

2. Privacy Policy

Pennicott Wilderness Journeys respects and protects the privacy of our guests and visitors to our website.

All information collected is processed in accordance with the National Privacy Principles, established under the Privacy Act 1988. The information provided by you when you make a booking or make an enquiry through our website ("Personal Information") and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of responding to your enquiry; processing your booking; providing a personalised service; providing you with goods and services you have requested; fulfilling our obligations under law; assisting and evaluating how visitors use the website.

Although Pennicott Wilderness Journeys may share general information about our website visitors and guests with third parties, this data is collated into aggregate measures and contains no details which could identify specific individuals. For example we use Google Analytics to report on statistical information about our website visitors including time spent on website, the pages viewed, location, technology, demographics but this does not contain any personally identifiable information.

If you travel on one of our tours or make a payment to us, we are required by law to keep a record of passenger details and financial transactions.  You can be assured that individually identifiable information is not disclosed to any third party for any purpose other than dealing with a purchase or enquiry from you, or fulfilling our obligations under law.

Please contact info@pennicottjourneys.com.au if you have any questions or concerns about how we store and use your information. We may amend this privacy policy from time to time.

 

3. Pricing Currency & GST

All prices on our website are in Australian Dollars (AUD) and include GST.

 

4. Tour Cancellation Policy

You are on holiday and we want your travel plans to be flexible.  However our tours are often fully booked and we take waiting lists for guests interested in coming along.  Therefore if you are running late or you decide not to join a tour, all we ask is that you please contact us by calling (03) 6234 4270 to cancel your booking.  This gives us an opportunity to re-sell your seats to other guests.

We reserve the right to charge the following fees for cancellations:

Cancellation within 24 hours of a tour - 100% fee
Cancellation within 48 hours of a tour - 50% fee
Cancellations beyond 48 hours of tour - No fee 

 

5. Variation of Tours

We reserve the right to cancel or vary any trip and will incur no liability for any such cancellation or alteration.   

 

6. Product Refund Policy

If you purchase clothing, souvenirs, soft toys, jewellery or other retail merchandise from our gift shop, we are not required to provide a refund or replacement if you change your mind.  However in the event of a fault with an item, we will either exchange, refund or replace the item in accordance with the requirements of the Australian Consumer Law.  Please keep your proof of purchase (eg a receipt). 

Please note that gift vouchers cannot be refunded or redeemed for cash.

 

7. Delivery Policy

Where you purchase goods that require delivery, any costs associated with delivery will be stated before the transaction is finalised and payment is processed.  

 

8. More Information 

For more information please contact Pennicott Wilderness Journeys by phone (03) 6234 4270 or email info@pennicottjourneys.com.au.