Copyright © 2019 Pennicott Wilderness Journeys Pty Ltd, ACN 114 449 348.
The following information applies to the Pennicott Wilderness Journeys website (https://www.pennicottjourneys.com.au) as well as the subsidiary websites for Bruny Island Cruises, Tasman Island Cruises, Bruny Island Traveller, Iron Pot Cruises and Tasmanian Seafood Seduction.
You are permitted to view, copy, print and distribute the information contained in this website for personal, non-commercial purposes subject to your agreement that you will not modify the information or graphics and you will display the copyright notice on all information used from this site.
Printing or distributing the information contained in this website for commercial purposes is strictly forbidden without prior written consent, which can be obtained by email firstname.lastname@example.org.
This website may contain links to third party websites which are not under the control of Pennicott Wilderness Journeys. A link to another website should not be taken as our endorsement of the content as we are not responsible for the content of any third party websites.
Pennicott Wilderness Journeys respects and protects the privacy of our guests and visitors to our website.
All information collected is processed in accordance with the National Privacy Principles, established under the Privacy Act 1988. The information provided by you when you make a booking or make an enquiry through our website ("Personal Information") and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of responding to your enquiry; processing your booking; providing a personalised service; providing you with goods and services you have requested; fulfilling our obligations under law; assisting and evaluating how visitors use the website.
Although Pennicott Wilderness Journeys may share general information about our website visitors and guests with third parties, this data is collated into aggregate measures and contains no details which could identify specific individuals. For example we use Google Analytics to report on statistical information about our website visitors including time spent on website, the pages viewed, location, technology, demographics but this does not contain any personally identifiable information.
If you travel on one of our tours or make a payment to us, we are required by law to keep a record of passenger details and financial transactions. You can be assured that individually identifiable information is not disclosed to any third party for any purpose other than dealing with a purchase or enquiry from you, or fulfilling our obligations under law.
All prices on our website are in Australian Dollars (AUD) and include GST.
We operate our tours every day except Christmas Day, however places are limited on our tours and all bookings are subject to availability.
You are on holiday and we want your travel plans to be flexible. However our tours are often fully booked and we take waiting lists for guests interested in coming along. Therefore if you are running late or you decide not to join a tour, we would appreciate it if you please contact us by calling (03) 6234 4270 to cancel your booking. This gives us an opportunity to re-sell your seats to other guests.
We reserve the right to charge the following fees for cancellations:
Cancellation within 24 hours of a tour - 100% fee
Cancellation within 48 hours of a tour - 50% fee
Cancellations beyond 48 hours of tour - No fee
We reserve the right to cancel or vary any trip and will incur no liability for any such cancellation or alteration.
If you purchase clothing, souvenirs, soft toys, jewellery or other retail merchandise from our gift shop, we are not required to provide a refund or replacement if you change your mind. However in the event of a fault with an item, we will either exchange, refund or replace the item in accordance with the requirements of the Australian Consumer Law. Please keep your proof of purchase (eg a receipt).
Please note that gift vouchers cannot be refunded or redeemed for cash.
Where you purchase goods that require delivery, any costs associated with delivery will be stated before the transaction is finalised and payment is processed. Depending on the cost of your order sometimes there may be an additional charge and if this is the case, we will let you know as soon as possible. Where the delivery cost is more than we originally told you, you have the opportunity to pay the new cost or cancel your order.
For more information please contact Pennicott Wilderness Journeys by phone (03) 6234 4270 or email email@example.com.